Frequently Asked Questions
Western Red Cedar — The Tree of Life
Western Red Cedar is a naturally stunning building material with deep, tonal beauty that highlights its richly textured wood grains and warm heartwood. More than just a material, it’s a wood with a story — one that’s been celebrated for generations.
Along the Pacific Northwest Coast, First Nations peoples have long honored the Western Red Cedar as the “Tree of Life.” From its bark and roots to its towering trunk, every part of the tree was used with respect and purpose — to build longhouses, carve canoes, and raise totem poles. This enduring reverence for cedar’s strength, resilience, and spirit continues to guide how we use it today.
Every structure we craft supports local forestry, skilled manufacturing, and good-paying Canadian & American jobs, helping sustain the communities that make our shared North American economy strong. Choosing real Western Red Cedar over imitation products from overseas means investing in quality you can trust, while supporting responsible forest stewardship and homegrown craftsmanship.
Naturally durable and resilient, Western Red Cedar is perfect for outdoor living. It’s lightweight, stable, and naturally resistant to decay, moisture, and insects — able to withstand years of exposure to rain, snow, and sun while maintaining its beauty and integrity. Its pleasant aroma, smooth grain, and rich color make it as inviting to the touch as it is to the eye.
With its unmatched natural beauty, centuries of proven performance, and minimal environmental impact, Western Red Cedar remains the timeless choice for those who value craftsmanship, sustainability, and authenticity.
Built for a Rewarding DIY Experience
We don’t offer installation services, but our products are continuously refined to make assembly as simple, intuitive, and enjoyable as possible. Each kit is thoughtfully engineered with pre-panelized components, detailed step-by-step instructions, and helpful support from real people whenever you need it.
Many of our customers tell us how rewarding it feels to step back and admire something they built themselves — a beautiful cedar structure that enhances their outdoor space for years to come.
That said, we understand that building isn’t for everyone. Some customers prefer to work with a local installer or contractor to help with their assembly — and that’s perfectly okay. While we don’t maintain a complete list of installers, we may know a few in your area, so feel free to give us a call at 1-888-658-1658 and ask. If you’ve already hired someone, let them know they can contact us anytime for guidance — we’ll support them just as we would support you.
Our goal is to build relationships that start before your purchase and last long after your project is complete.
Yes, We Ship Across Canada & the U.S. — Always Free and Tariff-Free
We proudly deliver our products throughout serviceable areas across Canada and the continental United States — with absolutely free shipping and no tariffs or hidden fees under the CUSMA/USMCA trade agreement. Every structure is handcrafted in our Penticton, British Columbia workshop and maintained in stable inventory, so most products are in stock.
We know many customers want their products fast — and we’re ready when you are. But if you’d rather wait for spring or a specific delivery window, we can easily delay shipping at your request. Order now, and we’ll ship whenever it suits you best.
While we don’t currently ship directly to Puerto Rico or the U.S. Virgin Islands, we can arrange delivery to a freight forwarder on the mainland for customers in Hawaii or Alaska. Our freight partners can reach nearly all urban, suburban, and rural locations safely accessible by truck, and for remote areas, we can also ship to the nearest freight terminal for easy pickup.
And if you ever have questions, our Canadian-based customer service team is here to help — no overseas call centers, no automated systems. Just real people you can reach Monday to Friday, 8:00 a.m. to 4:00 p.m. PST, at 1-888-658-1658, ready to provide clear answers and personal support.
Yes, We Ship Across Canada & the U.S. — Always Free and Tariff-Free
We proudly deliver our products throughout serviceable areas across Canada and the continental United States — with absolutely free shipping and no tariffs or hidden fees under the CUSMA/USMCA trade agreement. Every structure is handcrafted in our Penticton, British Columbia workshop and maintained in stable inventory, so most products are in stock and ready to ship directly to your door.
For our smaller products and accessories, we ship by air, allowing for fast, reliable delivery — most customers receive their orders within about a week from the day they ship.
For our larger structures, such as sheds, pergolas, and gazebos, most orders leave our manufacturing plant within the same week they’re placed. Delivery typically takes 7–14 days, depending on your location. While these are estimates, our team works hard to ship as quickly as possible because we know our customers deserve fast, dependable service.
We also understand that timing matters. If you’d prefer to delay shipping until spring or a specific delivery window, we’re happy to accommodate that — so you can order now and have your structure arrive when it suits you best.
While we don’t currently ship directly to Puerto Rico or the U.S. Virgin Islands, we can arrange delivery to a freight forwarder on the mainland for customers in Hawaii or Alaska. Our freight partners can reach nearly all urban, suburban, and rural areas safely accessible by truck, and for remote locations, we can also ship to the nearest freight terminal for easy pickup.
And if you ever have questions, our Canadian-based customer service team is here to help — no overseas call centers, no automated systems. Just real people you can reach Monday to Friday, 8:00 a.m. to 4:00 p.m. PST, at 1-888-658-1658, ready to provide clear answers and personal support.
Proudly Crafted in Canada
We’re a Canadian company rooted in the scenic landscapes of Penticton, British Columbia — where craftsmanship meets nature. Every structure we build is thoughtfully designed and precision-crafted from sustainably sourced Western Red Cedar, a wood celebrated for its natural beauty, durability, and character.
From our workshop in Canada’s Okanagan Valley, we ship directly to homes across the United States — delivering more than just outdoor structures, but a piece of the Canadian outdoors. Each gazebo, pergola, and garden kit is built to elevate your outdoor lifestyle with timeless design, sustainable materials, and a level of craftsmanship you can see, touch, and feel for decades to come.
And when you need help, we’re here for you. Our customer service team is based right here in Canada — no call centers overseas, no automated runarounds. Just real people, ready to answer real questions. Give us a call anytime Monday to Friday, 8:00 a.m. to 4:00 p.m. PST, and you’ll be connected directly with someone who knows our products inside and out.
Experience the authenticity, warmth, and lasting quality that only Canadian-made craftsmanship can offer.
Give us call today. 1 888-658-1658
You can buy our products directly from us, which guarantees you the best price, or you can buy them from a trusted big box vendor such as HomeDepot, Lowes, Wayfair, Earth Easy, etc.
Standard: Outdoor Living Today 1-Year Warranty
All structures purchased from Outdoor Living Today are covered for a period of one year for defects in manufacturing and workmanship. In the event of a missing or broken piece, simply call the Outdoor Living Today Customer Support Line @ 1-888-658-1658 within 30 days of the delivery of your purchase.
Outdoor Living Today Limited 3-Year Warranty (Effective on Purchases April 2024 – Onward)
Our Limited 3-year warranty is a testament to our commitment to quality and durability.
This limited warranty protects against rot and decay only on the Cedar substrate contained in our Shed, Playhouse, Gazebo, and Pergola products. *Raised Garden Beds qualify only if the interior of the beds is fully lined with a waterproof membrane before filling the garden with soil.
We understand the importance of preserving the structural integrity and aesthetic appeal of your property. With this limited warranty, you can enjoy peace of mind, knowing that the Cedar is protected from exposure to the elements.
Embrace a worry-free experience as we stand behind our products, ensuring they withstand the test of time.
CONDITIONS & LIMITATIONS
We require that the following conditions are met to ensure your warranty remains valid...
Your OLT Product Must Be Assembled Within 90 Days Of Delivery. This is to prevent any warping, shrinkage, or damage that may result from materials sitting for too long. To validate your warranty, we ask you to verify that your OLM Product structure is completed within this timeline by providing photo documentation of your finished build. You may submit your photos using the link below
Proper Base: Your unit must be placed on a correct and stable base to avoid unnecessary wear and damage. The responsibility for setting up a suitable base lies with the purchaser.
Proper Maintenance: Regular maintenance is essential. This includes re-painting or re-staining and keeping the perimeter and underside of the building free from vegetation and debris. Regular re-attaching of loose hardware, nails that have popped out, and re-tightening screws which have come loose.
No Relocation or Alteration: Moving the building from its original location or significantly altering the structure may void the warranty.
Exclusions: Damage due to acts of nature, including tornadoes, hail storms, fires, and more, are not covered by this warranty.
Original Purchaser: This warranty applies exclusively to the original purchaser of the product.
Timely Reporting: Any failure or defect must be reported to Outdoor Living Today within 7 days after discovery using our easy claims system on our website. https://www.outdoorlivingtoday.com/olt-customer-claims/
No Liability for Personal Property: Outdoor Living Today is not liable for any loss or damage to personal property or contents placed in the building, including damage caused by any defect in the building. Any products installed such as floor coverings or wall and ceiling coverings are not included.
No Indirect or Consequential Damages: We will not be responsible for any indirect, incidental, or consequential damages, nor for failures caused by events, acts, or omissions beyond our control, such as misuse or improper maintenance.
(See our helpful Site Prep page, as well as your included assembly manual for the correct foundation for your product.) https://www.outdoorlivingtoday.com/site-prep-before-your-product-arrives/
Please contact our customer support for any additional guidance on best practices for maintaining your items for optimal performance and longevity.
1 888-658-1658
All of our products ship with a hardcopy assembly manual, however all of our most up-to-date assembly manuals can be found below.
We offer detailed Assembly manuals for all of our products on our site under the how-to section.
Refund & Return Policy
At Outdoor Living Today, we strive to be as flexible as possible in supporting our customers. Due to the extreme costs of return shipping for large freight items, Instead, we work with customers on a case-by-case basis to find an amicable solution whenever possible.
Returns:
- Returns are accepted within 30 days of delivery only with prior approval from our Customer Service team.
- Customers are responsible for all return shipping costs, which can be significant due to the size and weight of our products.
- A 10% restocking fee will apply to all approved returns.
- Returned items must be in original, unopened packaging and in resellable condition.
- Custom or clearance items are non-returnable.
Refunds:
- In cases where a shopper mistakenly purchases a product or uses the wrong credit card, Outdoor Living Today may consider a full refund at the discretion of our credit department.
- Purchasers who cancel an order prior to shipping will be subject to a $100 USD administrative charge. Any remaining balance will be reimbursed immediately.
- Order cancellations must be submitted directly to our Customer Service Department for processing.
Our Commitment to You:
We value every customer and take pride in the quality of our cedar products. While our policies are in place to ensure fairness and sustainability, our team is always here to listen and work with you toward the best possible outcome.
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