ORDERS

Order Inspection & Missing Parts

We want to ensure your Outdoor Living Today product arrives complete and in excellent condition. Please inspect your order and notify us of any damaged or missing components within 30 days of delivery so we can arrange replacement parts at no additional charge where applicable.

If you are unable to inspect your order within this period, please contact our Customer Service team before the 30-day deadline to discuss an extension.

Local Building Requirements

Our products are generally suitable for most residential properties without issue. However, local building codes, bylaws, and permit requirements can vary. If you're aware of any specific restrictions in your area that may affect your purchase or installation, we recommend checking with your local municipality before ordering. Confirming compliance with any applicable local requirements remains the responsibility of the purchaser.

Order Accuracy & Corrections

Outdoor Living Today makes every effort to ensure that product information, pricing, promotions, and inventory availability are accurate.

While uncommon, occasional errors can occur. If an order is affected by an incorrect price, product description, discount, inventory discrepancy, payment processing issue, or other unintended technical or administrative error, including those originating from third-party services, we reserve the right to correct or cancel the order before shipment.

Should an issue arise, our team will contact you directly to explain the situation and make every reasonable effort to find a suitable resolution. Our priority is always to fulfill your order as expected whenever possible.

If an order must be cancelled due to an error, any payment received for the affected items will be refunded in full. Please note that an automated order confirmation or successful payment does not guarantee fulfillment in the event of an obvious or unintended error.

SHIPPING & DELIVERY

Shipping Arrangements

Shipping methods and delivery details will be confirmed during order processing. Standard freight shipping is prepaid to destinations regularly serviced by our carriers, unless otherwise specified at the time of purchase.

If delivery arrangements or the shipping address are changed after an order has shipped, additional carrier charges may apply. Any applicable charges will be communicated whenever possible and will be the responsibility of the purchaser.

Delivery Scheduling

Once your order ships, Outdoor Living Today will provide tracking information and relevant carrier contact details.

For freight deliveries, we recommend coordinating with the carrier's local terminal to confirm an appropriate delivery date and time. Depending on the carrier, delivery appointments may also be arranged directly with you.

Standard Motor Freight Deliveries

Larger Outdoor Living Today products are typically delivered by freight truck. To help make your delivery as smooth as possible, please review the following information:

1. Delivery Location: Freight deliveries are generally made curbside, at or near your driveway or property line, provided the location is safely accessible to the delivering carrier. The exact unloading location is determined by the carrier based on accessibility and safety.
2. Delivery Accessibility: Please let us know before placing your order if your property has any unusual access considerations, such as a narrow road, steep driveway, restricted truck access, or other potential delivery challenges. This allows us to work with the carrier to identify suitable delivery arrangements.
3. Additional Delivery Charges: Most deliveries are covered by the shipping arrangements confirmed with your order. However, special delivery requirements, restricted access, or changes requested after shipment may result in additional charges.
4. Receiving Your Delivery: Freight shipments are unloaded from the delivery vehicle using the carrier's applicable unloading equipment or arrangements. Once unloaded, moving individual components or packages from the delivery location to their final destination is the purchaser's responsibility unless additional services have been arranged.
5. Shipment Size & Weight: Some of our larger products have substantial total shipping weights. For easier handling during assembly, our kits are packaged into individual components and sections of varying sizes and weights. We recommend having assistance available when moving heavier components after delivery.

Inspecting Your Shipment

We recommend inspecting your shipment upon arrival for any visible damage or missing packages.

If you notice damage to the packaging or product, please document it on the carrier's delivery paperwork (Bill of Lading or Proof of Delivery), take photographs where possible, and contact our Customer Service team.

Documenting visible shipping damage at delivery helps us work with the carrier to resolve any issues more efficiently.

REFUND & RETURN POLICY

At Outdoor Living Today, we strive to be as flexible as possible in supporting our customers. Due to the significant costs associated with shipping large freight items, we review return requests individually and work with customers to find a reasonable solution whenever possible.

Returns

• Returns are accepted within 30 days of delivery, subject to prior approval from our Customer Service team.
• Customers are responsible for all return shipping costs, which may be significant due to the size and weight of our products.
• A 10% restocking fee applies to all approved returns.
• Returned products must be in their original, unopened packaging and in resellable condition.
• Custom and clearance items are non-returnable.

Refunds & Order Cancellations

• If an order was placed accidentally or an incorrect credit card was used, please contact us as soon as possible. A full refund may be considered at the discretion of our Credit Department.
• All cancellation requests must be submitted directly to our Customer Service Department for processing.

Our Commitment to You

We value every customer and take pride in the quality of our cedar products. While these policies help us manage the unique requirements of shipping large outdoor structures, our team is always happy to discuss your circumstances and work toward the best possible solution.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

CONTACT INFORMATION

If you have any questions about your order, shipping arrangements, returns, or our terms and conditions, our team is happy to help.

Outdoor Living Today

9393 – 287th Street
Maple Ridge, BC V2W 1L1
Canada

Phone: +1 888-658-1658
Email: sales@outdoorlivingtoday.com